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Returns

COMPLIMENTARY PERSONALISATION

Please note that all personalised products are non refundable or exchangeable!

SECURE ORDERING, PAYMENT & POSTAGE
 
All orders made via our website are processed ourselves, we post to anywhere in the UK and US using Royal Mail. The post and packaging cost will be added at the check out. All online payments are taken safely and securely through paypal. 
All parcels are sent 1st class, proof of postage via Royal Mail. Please note that if we can provide the proof of postage receipt we accept no responsibilty for lost items.
 
EXCHANGES
 
We are more than happy to exchange your product within 14 days of receipt providing the original product purchased is in it's original unused and unworn condition. Please note that all bespoke orders are non exchangeable.
 
We ask that when returning the original product to us, that you include a pre- paid, stamped and addressed envelope for us to return the exchanged product. Please be aware that any product being exchanged is your responsibility until it reaches us.
 
Please post to Saffron Cottage, Brent Hall Road, Finchingfield, Essex, CM7 4JY
RETURNS & REFUNDS
 
If you are unhappy with the product purchased we will be happy for you to return the product within 14 days of receipt and a refund will then be made via paypal providing that the product is in it's original unused and unworn condition. Please note that bespoke orders and sale items are non refundable.
 
Please be aware that any product being returned is your responsibility until it reaches us, therefore we recommend that you use Royal Mail, recorded delivery.
 
Please return to Saffron Cottage, Brent Hall Road, Finchingfield, Essex, CM7 4JY.